G61 Hotel is a hub of activity and style, designed for the modern traveler. We are currently looking for a charismatic and organized Receptionist / Front Desk Agent to be the heartbeat of our lobby. If you love meeting people from all over the world and thrive in a lively environment, you are exactly who we are looking for.
Role Overview As the first person our guests meet, you set the tone for their entire stay at G61. You will manage the front desk operations with a focus on speed, technology, and genuine friendliness. You act as the central communication point for the hotel, ensuring that from check-in to check-out, every guest interaction is seamless and positive.
Key Responsibilities
- Arrivals & Departures: Handle check-ins and check-outs efficiently using our modern property management system, ensuring guest details and payments are accurate.
- Guest Connection: Act as a local guide for our guests, offering tips on the best nearby spots, transport, and G61 events.
- Communication Hub: Manage phone calls, emails, and lobby inquiries, directing information to the right departments (Housekeeping, Maintenance, etc.) instantly.
- Admin Support: Process bookings, handle cash and card transactions responsibly, and resolve billing queries.
- Problem Solving: Address guest requests or issues on the spot with a “can-do” attitude to ensure a five-star experience.
Qualifications & Requirements
- Tech-Savvy: Comfortable using computers and learning new hotel software quickly.
- Communication: Clear, friendly verbal and written English is essential. A second language is a great advantage.
- Organization: Ability to multitask and stay cool under pressure during busy check-in times.
- Presentation: Smart appearance and a professional, welcoming demeanor.
What We Offer
- Training on hotel systems.
- Uniforms provided.
- Staff meals on duty.
- Discounts at G61 Hotel venues.
How to Apply
Please submit your resume via our online career portal. Successful applicants will be invited for an interview at G61 Hotel.
